Privacy Policy

This Privacy Policy explains how English Art Works collects, uses and protects personal information when you visit the website, contact us, or place an order.

We are committed to handling personal information with care, discretion and respect.

1. Who We Are

English Art Works is operated by Barry Roberts trading as Roberts & Co.

If you have any questions about this Privacy Policy or the way your personal information is handled, you may contact:

Email: info@roberts-and-co.com
Address: PO Box 458, Beckenham, Kent BR3 9FN

2. The Personal Information We May Collect

We may collect and process personal information such as:

• your name
• your billing address
• your delivery address
• your email address
• your telephone number, if you choose to provide one
• details relating to orders, payments and deliveries
• correspondence sent by email, contact form or other direct communication
• information you provide when making an enquiry
• technical information such as IP address, browser type, device information and website usage data
• cookie and analytics data, where applicable

We collect only the information reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect personal information when:

• you place an order
• you contact us by email or through the website
• you subscribe to updates, where available
• you request information, assistance or customer support
• you browse the website
• you interact with cookies, analytics or other website tools, where applicable

4. How We Use Your Information

We may use your personal information to:

• process and fulfil orders
• arrange delivery and provide order updates
• respond to enquiries and correspondence
• provide customer support
• maintain business and transaction records
• comply with legal, tax, accounting and regulatory obligations
• protect the website and business against misuse, fraud or unlawful activity
• improve the website, services and customer experience
• send marketing communications where lawful and appropriate

We do not use personal information for purposes unrelated to the operation of English Art Works without a lawful basis for doing so.

5. Lawful Bases for Processing

We may rely on one or more of the following lawful bases when processing personal information:

• Contract — where processing is necessary to take steps at your request or to fulfil an order or other agreement with you.
• Legal obligation — where processing is necessary to comply with legal or regulatory requirements.
• Legitimate interests — where processing is reasonably necessary for the operation, protection and improvement of the business, provided those interests are not overridden by your rights and interests.
• Consent — where consent is required, for example in relation to certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

6. Sharing Your Information

We may share personal information where necessary with carefully chosen third parties involved in the operation of the business, such as:

• website hosting or website service providers
• ecommerce or payment platform providers
• payment processors
• delivery and courier providers
• IT or security providers
• accountants, professional advisers or other service providers where reasonably necessary
• analytics or cookie providers, where used

We do not sell personal information.

We share information only where reasonably necessary for business, legal or operational purposes.

7. International Transfers

Some of the service providers used in connection with the website or business may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place where required by law.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax and record-keeping purposes.

For example:

• enquiry correspondence may be kept for as long as reasonably necessary to deal with the matter and maintain an appropriate business record
• order and transaction records may be retained for longer where required for accounting, tax or legal reasons
• marketing records may be retained until you unsubscribe or withdraw consent, where consent is relied upon

When personal information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

9. Your Rights

You may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• request erasure of personal information in certain circumstances
• request restriction of processing in certain circumstances
• object to certain processing, including some processing based on legitimate interests
• request transfer of certain personal information where applicable
• withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@roberts-and-co.com.

10. Cookies and Similar Technologies

The website may use cookies and similar technologies to support website functionality, understand usage, and improve performance.

Further information about the cookies used on the website, and how you can manage them, is set out in our Cookie Policy.

11. Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services and Links

The website may contain links to third-party websites or may rely on third-party services such as payment processors, delivery providers or analytics tools.

If you use third-party websites or services, their own terms and privacy policies will apply. English Art Works is not responsible for the privacy practices of third-party websites not operated by us.

13. Complaints

If you have any concerns about how your personal information has been handled, please contact us first and we will try to address the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated version will apply from the date it is published on the website.

15. Contact

If you have any questions about this Privacy Policy or the handling of personal information, please contact:

English Art Works
Barry Roberts trading as Roberts & Co
info@roberts-and-co.com
PO Box 458, Beckenham, Kent BR3 9FN